CHANGES & CANCELLATIONS.

 FORM-CC / POLICY-CC  11/16/2009

ALL TERMS AND CONDITIONS HEREIN APPLY TO THE "USER' (CONTRACTEE/SIGNOR) AND THE "USER'S" CONTRACT (INDICATED BELOW) WITH THEEVENTLINE.COM, INC ("PROVIDER").

 

 IF EVENT CANCELLATION, DAMAGE & WEATHER INSURANCE ("CDW") HAS BEEN PURCHASED,  USE THE CDW CLAIM FORM
(NOT THIS FORM).   CLICK HERE FOR THE CDW CLAIM FORM.   CLICK HERE FOR THE CDW POLICY.

 

I/WE understand the Event Postponement Policy and have not purchased Event Cancellation, Damage and Weather Insurance. Pursuant to the terms of the AGREEMENT between the parties under the terms and conditions for cancellation provided therein, I/WE hereby give notice of CANCELLATION of:

 

CHECK THE APPROPRIATE LINE:

(  ) the entire AGREEMENT

(  ) the following items and/or services contained in the AGREEMENT as listed below:

PLACE CANCELLED ITEM DESCRIPTIONS BELOW (WHEN APPLICABLE):

 
 
 
 
 

 

I/WE (the "USER") understand that contracts once signed are not to be cancelled but if such should I/WE determine such is necessary for any reason whatsoever, I/WE agree to the following cancellation fees/restocking fees shall apply and be applicable to the cancelled portions of the agreement:

 

CUSTOM ITEMS are props, decor and special order items.

FOR EVENT ORDERS UNDER $5,000: If cancellation notice is submitted more than 60-days in advance of the event date, 20% of the total amount cancelled; if cancellation notice is submitted 31-60 days in advance of the event date, 25% of the total amount cancelled PLUS 50% of CUSTOM ITEMS and all transfer costs (if incurred); if cancellation notice submitted 15-30 days in advance of the event date, 30% of the total amount cancelled PLUS 100% of CUSTOM ITEMS and all transfer costs (if incurred); or if cancellation notice submitted less than 15-days in advance of the event date but before the equipment leaves the warehouse for the event, 40% of the total amount cancelled PLUS 100% of CUSTOM ITEMS and all transfer costs (if incurred).

 

FOR EVENT ORDERS $5,000-$10,000: If cancellation notice is submitted more than 60-days in advance of the event date, 25% of the total amount cancelled; if cancellation notice is submitted 31-60 days in advance of the event date, 30% of the total amount cancelled PLUS 50% of CUSTOM ITEMS and all transfer costs (if incurred); if cancellation notice submitted 15-30 days in advance of the event date, 35% of the total amount cancelled PLUS 100% of CUSTOM ITEMS and all transfer costs (if incurred); or if cancellation notice submitted less than 15-days in advance of the date but before the equipment leaves the warehouse for the event, 45% of the total amount cancelled PLUS 100% of CUSTOM ITEMS and all transfer costs (if incurred).

 

FOR EVENT ORDERS OVER $10,000: If cancellation notice is submitted more than 60-days in advance of the event date, 30% of the total amount cancelled; if cancellation notice is submitted 31-60 days in advance of the event date, 35% of the total amount cancelled PLUS 50% of CUSTOM ITEMS and all transfer costs (if incurred); if cancellation notice submitted 15-30 days in advance of the event date, 40% of the total amount cancelled PLUS 100% of CUSTOM ITEMS and all transfer costs (if incurred); or if cancellation notice submitted less than 15-days in advance of the event date but before the equipment leaves the warehouse for the event, 50% of the total amount cancelled PLUS 100% of CUSTOM ITEMS and all transfer costs (if incurred).

 

UPON EQUIPMENT OR STAFF LEAVING THE WAREHOUSE for your event, the Event Order is generally not cancellable and the first 15-days (or your entire event if scheduled for less than 15 days) are 65% earned plus 100% of custom items, transfer delivery & labor costs are earned, all without regard to actual use or services rendered. The date equipment or staff leaves the warehouse may be a number of days before the EVENT DATE depending upon days needed for setup or transfer of equipment. You may cancel any days remaining AFTER 15-DAYS from the date you submit your cancellation under the terms above (for the purpose of this policy any of those remaining event dates shall be considered separate events). You may want to take advantage of the Event Postponement Policy or Event Cancellation Insurance.

 

IF YOU FAIL TO PROVIDE FULL SITE ACCESS (including properly sized elevators, stairways, doorways, gates and entries) equipment that can not be properly placed will be cancelled and the cancellation fee(s) shall apply, regardless of use. USER is solely responsible for the site, for access to it and for assuring the equipment they have requested will fit without interferences.

 

CONTRACTS SIGNED LESS THAN 10-DAYS IN ADVANCE are generally not cancellable for any reason once place due to the preparation work and overtime required. Delivery is on a "best efforts basis" for these late events. Late delivery is only adjustable by pro-rated future event credit once any item leaves the warehouse.

 

FOR MULTI-YEAR ORDERS: Cancellation of a multi-year contract before the final year of the contract has begun shall have an additional 5 percentage points added not to exceed 100% on the total amount cancelled (for example: a 20% fee will increase to 25%, a 33% fee to 38%, etc.).

TABLE OF DAYS OF ADVANCE NOTICE AND
APPLICABLE CANCELLATION/RESTOCKING FEES

EVENT ORDER UNDER $5,000:

EVENT ORDER $5,000-$10,000:

EVENT ORDER OVER $10,000:

60 days +:

20%

60-days +:

25%

60-days +:

30%

31-60 days:

25%

31-60 days:

30%

31-60 days:

35%

15-30 days:

30% (1)

15-30 days:

35% (1)

15-30 days:

40% (1)

under 15 days:

40% (2)

under 15 days:

45% (2)

under 15 days:

50% (2)

Once equipment of staff leaves warehouse for event:

65% (3)

Multi-year agreements in other than last year; additional: 

5%

(1) PLUS 50% of CUSTOM ITEMS and all transfer costs (if incurred).

(2) PLUS 100% of CUSTOM ITEMS and all transfer costs (if incurred).

(3) Plus 100% of custom items, transfer delivery & labor costs. Special allowances apply for events over 15-days.

 

I/WE UNDERSTAND that for multi-event and/or year contracts, each event agreed to in the contract shall be considered separately when determining its cancellation fee and the total fee for all events shall be paid immediately. Further, the cancellation of one event in a contract shall require the cancellation (and payment of cancellation fees) for all subsequent events in the contract.

 

I/WE UNDERSTAND NO cancellation shall be effective until we complete, sign, return this form by fax and that no verbal or other form of communication or cancellation shall be acceptable. WE UNDERSTAND all costs shall continue to accrue until this form is returned and I/WE AGREE this cancellation shall be effective as of the date receipt of this FORM-CC is confirmed by PROVIDER. I/WE AGREE it shall be MY/OUR responsibility to notify PROVIDER if such is not received after any 24-hour period.

 

CONTRACT ID # IS: _____________________________________________________

EVENT DATE IS: ____________________________

The following must be completed by the contractee (contract signor, person signing original contract) or by a person duly authorized by the contractee and binding notice of such authorization is included:

PRINTED NAME: _____________________________________

SIGNATURE: __________________________________________________

PRINT, COMPLETE, SIGN AND RETURN THIS FORM TO OUR TOLL-FREE FAX:
(888) 849-2882  or  SCAN and EMAIL to: billing@TheEventLine.com

 

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